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Book Your Appointment - Kirkland: (425) 223-9641 Mercer Island: (206) 375-9553
Book Your Appointment - Kirkland: (425) 223-9641 Mercer Island: (206) 375-9553
We require a 48-hour cancellation/reschedule notice for ALL services. Cancellations/rescheduling done within 24 hours or the same day will result in a $100 fee or 50% of the service value at the discretion of the provider. Thank you for your understanding, as we allocate a significant amount of time and resources for your visit.There is no fee for cancellations due to bad weather extreme enough for road closures, flooding, or icy roads. In these conditions, we do not ask staff or clients to take unnecessary risks. We understand unforeseen circumstances happen and if your arrival is delayed we will make every effort to accommodate your full service.
To ensure that all of our clients receive our full attention, please plan to arrive approximately 5 min early. If you arrive 10 minutes late, we may have to reschedule your appointment as some appointments only take 15 minute.
*Please note that in the event of 2 no-shows, you will no longer be able to book with us.
Prices and services are subject to change at any time. We do not allow any sort of price negotiation. We run specials and sales on treatments and products from time to time and especially during the Holiday season. If you are not on our subscriber’s list, join now!
We do not offer refunds on services rendered even if the results are not up to your satisfaction. We do not offer returns on product; defective products may be exchanged within 7 business days of purchase. If staff is treated in a disrespectful manner or any inappropriate statements are made, we will refuse any future services with no refund. All services purchased expire in 12 months from purchase and are non-refundable and non-transferrable.
We offer payment plans for a minimum purchase of $500 over the span of three months. Should you have any further questions please call our clinic.
If you are lactating, pregnant or wanting to be pregnant please let us know in advance and during your appointment. This will help us determine a better service for your needs. Most of our services are UNSAFE for people who are lactating, pregnant or wanting to become pregnant.
We have a sanitized waiting room that you can wait in until we are ready for your appointment. If you choose to wait in your car, please call 425.223.9641 and let us know you have arrived. We will call you back when we are ready for you. When you first walk in with a CDC approved mask, we will have a staff member take your temperature and will provide you with our required liability waiver. We will politely ask you to sanitize your hands before continuing with your appointment.
We do not allow guests unless the patient is a minor or you have been approved to bring your guest prior to arriving for your appointment. Please CALL IN ADVANCE to see if we can approve your guest. Due to the size of our clinic and to be respectful of all our patients we can only allow one guest if approved.
We require friends, family and children to wait in our sanitized waiting room or in the car while we are doing the appointment. Children under the age of 13 are not permitted to enter treatment rooms due to insurance and safety concerns. We will not watch your children and we ask politely to make arrangements for their care. If child arrangements fall through please call us to reschedule.
No pets allowed as we are a medical clinic, we do allow trained service animals.
Please inform us of any medical or special needs at the time of booking. For a first time client, please arrive around 10 minutes early to fill out paperwork. For recurring clients please come a couple minutes early. Please note that our treatments are precisely scheduled so if you are more than 10 minutes late, we cannot guarantee your service. During your service, please put away cell phones. A majority of our treatments will be unsafe if a cell phone is present during the time of treatment.
Depending on the treatment area, we may require that you disrobe. Always do whatever is in your comfort level; your treatment takes place in a private room and all areas not being treated will be covered with a blanket or towel. We will provide you with a comfortable robe, blanket and/or disposable underwear. We will continually check in while you are being treated to make sure that you are comfortable thoughout your service. Feel free to give feedback during and/or after your treatment.
As with all service-related industries it is customary to tip a person who has provided excellent service. A good guide is 15% – 20%, similar to what you may give your hairstylist. We do not include gratuity in our prices so after every service tipping will be optional when making your next appointment.
Gift Certificates can be purchased in our clinic with no appointment needed unless it’s on a Saturday. Saturday is an appointment only day and hours will fluctuate. Promotional Gift Certificates are valid up to 2 months when received. Regular Gift Certificates expire a year after the purchase date. We can honor a Gift Certificate 3 days after the expiration date.
We believe in full disclosure, this means we strive to ensure that you understand the treatments being done,the risks and benefits associated as well as what to expect as realistic outcomes. Our team will only ever recommend treatments/products that will be beneficial to you specifically and are medically appropriate.
Our number one priority is your safety and number two priority is to deliver a great service! We are following the CDC guidelines for COVID-19. We require masks and temperature checks for all staff and clients when entering our med spa. To continue to maintain our sterile environment, we thoroughly clean the med spa after every client’s service, walkins, and throughout the day.
For those who do not wear a mask that is not up to code with the CDC guidelines, we will kindly ask you to find one or we can give you one. As a buisness in the medical field, we have the right to refuse service and/or future services for those who don’t cooperate with our mask policy or refuse to change to a approved mask by the CDC.
Last-minute or Same Day Cancellation: Calling the day of your appointment to cancel will result in our last minute cancellation fee. This $100 fee pays for the time that we could have scheduled for someone else. We will charge your card on file. Please call 48 hours in advance to cancel appointments and you can avoid this fee.
Late Arrival: Our treatments are precisely scheduled. Some of our services require 15 minutes. So we can not guarantee your service with a late arrival. We give a 10 minute grace period with appointments that are 30 minutes and over, and a 5 minute grace period with appointments that are 30 minutes and under. Our staff will call and remind you that you had an appointment.
If you arrive after the grace period we will look at the schedule and see if we can still have you for a service that day. If there are no openings, then we will reschedule with $100 fee applied.
If you know you may be a few minutes late because of traffic, please give us a call 425.223.9641 so we can be prepared.
As a professional business, we take no shows very seriously at Ethereal Rejuvenation Clinic. We keep track of how many times a person no-shows. After 2 times, we have the right to refuse service and future services with the client. No show fee is $100 but may change depending on the type of appointment.
Please communicate with us by calling or sending an email 48 hours before your service so we can reschedule you if needed.
To continue keeping Ethereal Rejuvenation Clinic sanitary and clean, we kindly ask for you to shave the area being treated with the laser machines the night BEFORE ALL appointments. We have the right to refuse service for the appointment and will reschedule you on a different date.
What services to I need to shave for?
The services that require shaving are, Laser hair removal and SculpSure.
*PLEASE NOTE* Only thick and/or long hair in the area needed to be treated, needs to be shaved the night BEFORE ALL SculpSure appointments.
Why is it important to shave before a laser hair removal appointment?
Shaving the hair will allow the laser to only focus on killing the follicle and not the hair on top of the skin. This will achieve better and longer lasting results.
As a medical spa, we follow HIPAA law to ensure all medical and treatment information is private. All of your information and before and after photos are stored on your secure AestheticsPro account.
We only recommend products that are beneficial to you specifically and medically appropriate as well as offering free samples. We offer a one week skincare regime complimentary, supplying products and before and after photos because we firmly believe in what we sell. As a result we are unable to supply product refunds and returns. We are happy to exchange any defective product within 14 calendar days of purchase at no extra cost.
All sales are final and we are unable to offer refunds on used or unused services. Most of our services require multiple sessions/treatments to achieve the desired skin/body goal. If you purchase a package and are unhappy with the first treatment, we’ll do everything in our capacity to address your concerns and give you the best results. If you have purchased a service package and have unused service/s, you have up to 365 days from the date of purchase to redeem the service/s.
Our payment plan is a contract deal of paying a certain amount for 3 months. You will be able to start/continue your treatments while the payment plan is active. Whatever the total amount is, will be split into 3. We will ask for a card to be put on file and our system will charge it once a month like a subscription until the end of 3 months. The card for the payment will be put in your file and secured with your Aesthetics Pro account. Payment plans that are Below $300 will be charged a convenience fee of $5 for every $100. Treatments costing over $300 will not be charged a convenience fee.
A credit card is REQUIRED to reserve all appointments as well as a $1 preauthorization. Card information is stored in an encrypted secure electronic system.
Under federal law we have the right to refuse service to anyone.